Showroom

Terms & Conditions - Delivery Details

Please note: Currently we do not ship to areas outside of the United Kingdom or the Irish Republic as there is a high risk of damage to products and the cost of shipping and organising replacements far outweighs the original cost (insurance is not offered by couriers because of the nature of most of our goods). If you are interested in items within the store, we are happy to try and identify a supplier local to you, who may be able to offer the same or similar items.

If you have any questions though, please contact us at sales@bgbenton.co.uk

 

BG Benton Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase - Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please note that all prices quoted include VAT at 20 percent.

We accept all major cards via RBS WorldPay. Notwithstanding the first paragraph above, If you are shopping from outside of the UK, your credit card company will convert the transaction to your own currency.

When your confirmation of order is received, it is to indicate that we have received the order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case of an un-scheduled manufacturers price increase, errors & omissions on our part, or we are no longer able to supply a particular product due to manufacturing or supply issues. If there is a variance in your order, we will contact you first to ensure that any change is acceptable.

If there are products you may wish to purchase which cannot be found in our store, please don’t hesitate to contact us either by phone or e-mail, when we will endeavour to source them for you.

For large or complicated orders, we would prefer to discuss your requirements first. When delivery schedules, large order discounts can be arranged.

Tax Charges - For orders made from the UK or other European Union Countries, prices quoted now include VAT. For other direct export orders outside of the EU, they will be VAT exempt, however please note the comments in the first paragraph.

Credit Card Security - The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

Privacy Policy - BG Benton Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Delivery - If orders are placed before 11.30AM (excluding Weekends and UK Public Holidays), we will aim to despatch within 4-5 days, earlier if at all possible. For out-of-stock items, there is a guide for each product as to when we would expect to have the items for delivery. This is a guide only, as it depends on the manufacturers/importers stock holdings at the time of the order. The majority of our suppliers hold good stocks, so items can be drawn down quickly.

To save on delivery charges, we will ideally collate orders and dispatch products as one consignment. If you require items sooner, please contact us by e-mail, and we will arrange for the order to be split and dispatched when available. We will keep you informed at all times via the e-mail addressed supplied at the time of placing the order.

If you fall within our own delivery area, KentSussex, Surrey and South London, delivery may be undertaken using one of own vehicles. If outside this geographical area, or for expediency, we will use our preferred courier DPD Local using their Next Working Day service, At the time of dispatch, an SMS or e-mail will be sent, by Interlink (using the supplied mobile / e-mail address) detailing timed delivery details and tracking information. For any delivery issues, Interlink should be your first port of call.

There is a provision for time critical deliveries, but these require a separate delivery quote with the details agreed, before an order is accepted. Please contact us via sales@bgbenton.co.uk.

For large orders, we reserve the right to make alternative arrangements and delivery surcharges, but only in full consultation with you.

We are  currently unable to supply Internationally, due to the high cost of shipping relativly heavy items and the fragility of most of the products on offer. However we are happy to discuss your requirements and if a solution can be found, we will endeavour to facilitate this.

Shipping And Handling - There is a standard delivery charge to all UK mainland addresses of £6.95 inc VAT (£5.79 ex VAT), for all orders under £90 inc VAT (£75 ex VAT). Above this, delivery will be free of charge.  For particularly heavy items we reserve the right to apply a surcharge, but only following consultation with you. 

For deliveries to the Scottish Highlands (as defined below) and the Isle of Wight, a flat rate delivery charge of £12.95 inc VAT (£10.79 ex vat), regardless of monetary value, will be applied. 

For Northern Ireland, a flat rate of £12.95 inc VAT (£10.79 ex vat), regardless of monetary value, will be applied. 

For the Republic of Ireland, a flat rate of £11.53 inc VAT (£9.61 ex vat), regardless of monetary value, will be applied. 

For the Scottish Islands (as defined below), and non-mainland regions (Channel Islands, Isles of Scilly & Isle of Man) a flat rate of £19.94 inc VAT (£16.62 ex VAT where VAT is not chargeable), regardless of monetary value, will be applied. Please contact us on 01825 767276 for up to date details and advice. 

Scottish Highlands Postal Codes - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41 & PH49-50.

Scottish Islands Postal Codes - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3.

Large orders or particularly heavy items, may also be subject to additional charges, but these will only be applied following full discussion.

Returns Policy - Goods are not supplied on a 'Sale or Return' basis.

If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 30 days of receipt and the item is returned in an unused, original condition and in the original packaging, you will be liable for the cost of the return.

In these circumstances, a restocking charge of £25.00 or 20 percent of the value of the items being returned (whichever is highest) may be deducted from the credit for the returned goods.

All returns must have a returns number (RMA), obtainable from us on 01825 767276. If goods are returned without an RMA, they will be refused and returned to you at your cost.

Important: For items which do not appear in any of our publications or website and have been specially ordered, we will only accept returns if the goods are defective and returned with 14 days of delivery

Damaged items - On receipt of your order, if the package is visibly damaged, you must mark 'box damaged' on the courier's delivery record, before inspecting the contents yourself. Damages must be notified to BG Benton Ltd, 01825 767276, within 48 hours of receipt in order to obtain a credit or replacement. Claims for damage in transit will not be considered after this period or for damaged boxes which are not signed for as such.

Shortages - Upon receipt of order, please inspect the contents of all packages. Shortages must be notified to BG Benton Ltd, 01825 767276, within 48 hours of receipt in order to obtain a credit or replacement. Claims for shortages will not be considered after this period.

Faulty Goods - Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you.

Failure within the Guarantee Period - Proof of purchase must be supplied before warranty repairs can be accepted, so please retain all invoices.

Where manufacturers offer Edge Rim Guarantees or similar, please read their conditions carefully (available from their respective websites), as most require proof of purchase, and registration with them. Unless their conditions are complied with, replacements will not be supplied.

Where Goods fail during the guarantee period, we will adhere to the manufacturer's warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.

If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.

Business & Contact details:

BG Benton Ltd
Unit 5-8 Yeowart Business Centre, Bellbrook Estate, Bell Lane, Uckfield, East Sussex. TN22 1QL.United Kingdom.
Phone: 01825 767276
Fax: 01825 761100
Email: sales@bgbenton.co.uk

Business Reg No: 1234670

VAT No: GB 284 8217 33

Office Hours:

Mon-Thurs - 09:00 - 16:30 / Fri - 09:00 - 15:00

Sat, Sun & UK Public Holidays - Closed

 

B G Benton Ltd © 2017