Returns Policy

Returns & Claims

No Sale or Return: Goods are not supplied on a “Sale or Return” basis.
30-Day Window: If you receive your order in good condition but consider an item unsuitable, you may return it for a refund within 30 days of receipt.
Condition of Goods: Items must be returned in an unused, original condition and in their original packaging. Any used items are strictly non-refundable.
Return Costs: You are liable for the cost of returning the items to us. Any damages incurred in transit back to our return address will not be refunded.
Restocking Fee: A restocking charge of £30.00 or 25% of the value of the items (whichever is highest) will be deducted from your final refund credit.

Important: All returns must have a Returns Merchandise Authorisation (RMA) number before being sent back.

To obtain an RMA number, please contact us on 01825 767276 or email [email protected].
If goods are returned to us without an RMA number, they will be refused and returned to you at your own cost.

For items that do not appear in any of our publications or on our website and have been specially ordered for you, we will only accept returns if the goods are defective and returned within 14 days of delivery.

Sign as Damaged: Upon receipt of your order, if the package is visibly damaged, you must mark “Box Damaged” on the courier’s delivery record before inspecting the contents.
48-Hour Window: Damages must be notified to BG Benton Ltd within 48 hours of receipt to obtain a credit or replacement.
Important: Claims for damage in transit will not be considered after this 48-hour period, or if the damaged boxes were not signed for as such with the courier.

Inspect Immediately: Upon receipt of your order, please inspect the contents of all packages immediately.
48-Hour Window: Any shortages must be reported to BG Benton Ltd within 48 hours of receipt to obtain a credit or replacement. Claims for shortages will not be considered after this period.

Where goods are found to be faulty upon arrival, we will arrange for the collection of the item(s) and offer you a choice of a replacement item or part at no extra cost to you.

Proof of Purchase: Proof of purchase must be supplied before any warranty repairs can be accepted. Please retain all of your invoices.
Manufacturer Edge Rim Guarantees: Where manufacturers offer Edge Rim Guarantees (or similar), please read their conditions carefully on their respective websites. Most require explicit proof of purchase and registration with them. Replacements cannot be supplied unless these conditions are met.
Faults During Guarantee: If goods fail during their guarantee period, we will adhere to the manufacturer’s warranty terms. This may involve collecting the item, supplying replacement parts, or sending an engineer to your site.
Assessment Outcomes:
- If the fault is confirmed as a manufacturing defect, we will arrange a repair (or a replacement if it cannot be repaired).
- If the fault is found to be due to normal wear and tear, misuse, or accidental damage, we will provide a quote to rectify the problem, and you will be responsible for the full cost of carriage and repair.