Returns Policy – Goods are not supplied on a ‘Sale or Return’ basis.
If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 30 days of receipt and the item is returned in an unused, original condition and in the original packaging, you will be liable for the cost of the return.
Any used items are non refundable.
In these circumstances, a restocking charge of £25.00 or 20 percent of the value of the items being returned (whichever is highest) may be deducted from the credit for the returned goods.
All returns must have a returns number (RMA), obtainable from us on 01825 767276 or firstname.lastname@example.org. If goods are returned without an RMA, they will be refused and returned to you at your cost.
Important: For items which do not appear in any of our publications or website and have been specially ordered, we will only accept returns if the goods are defective and returned with 14 days of delivery
Damaged items – On receipt of your order, if the package is visibly damaged, you must mark ‘box damaged’ on the courier’s delivery record, before inspecting the contents yourself. Damages must be notified to BG Benton Ltd, 01825 767276 or email@example.com within 48 hours of receipt in order to obtain a credit or replacement. Claims for damage in transit will not be considered after this period or for damaged boxes which are not signed for as such.
Shortages – Upon receipt of order, please inspect the contents of all packages. Shortages must be notified to BG Benton Ltd, 01825 767276 or firstname.lastname@example.org within 48 hours of receipt in order to obtain a credit or replacement. Claims for shortages will not be considered after this period.
Faulty Goods – Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you.
Failure within the Guarantee Period – Proof of purchase must be supplied before warranty repairs can be accepted, so please retain all invoices.
Where manufacturers offer Edge Rim Guarantees or similar, please read their conditions carefully (available from their respective websites), as most require proof of purchase, and registration with them. Unless their conditions are complied with, replacements will not be supplied.
Where Goods fail during the guarantee period, we will adhere to the manufacturer’s warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.
If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.