Shipping

Shipping & Delivery Policy

Shipping & Handling

  • Standard Delivery: There is a standard delivery charge of £9.99 (ex. VAT) to UK Mainland addresses.

  • Heavy Items: For particularly heavy items, we reserve the right to apply a shipping surcharge.

  • Free Shipping: We offer Free Delivery to UK Mainland addresses on all orders over £150.00 (ex. VAT).

Delivery Lead Times

  • Standard Orders: All UK orders are dispatched and delivered within 1–3 working days on average (earlier whenever possible).

  • Public Holidays: Public holiday periods will extend these lead times, as our main suppliers close for ordering during these times. If you are in any doubt, please contact us in advance to check transit times before placing your order to avoid disappointment.

  • Degrenne Paris Products: Please note that Degrenne Paris products are ordered directly from France and can be subject to customs and shipping delays. Delivery for these items is estimated to be between 3–5 weeks from placing your order.

Our Courier Service

  • DPD Local: Standard deliveries are dispatched via DPD Local using their Track + Trace Next Working Day service.

  • Tracking Notifications: At the time of dispatch, DPD will send an SMS or email (using the mobile number/email address provided at checkout) detailing your timed delivery slot and tracking information.

  • Pallet & Large Orders: Large orders or exceptionally heavy items may be subject to additional charges, which will only be applied following a full discussion with you. When necessary, large orders can be shipped via pallet, which can often be more cost-effective.

Shipping Destinations

  • UK Mainland Only: Benton’s only supply products to the UK home market.

  • Northern Ireland: Please note that following the introduction of GPSR regulations, we no longer supply customers in Northern Ireland.

Returns, Damages & Claims

Refunds & Returns

If you wish to return your item because you are not entirely satisfied, we are happy to offer a refund.

Please Note: If your original order qualified for free shipping, we reserve the right to deduct our standard flat-rate shipping cost from your final goods refund.

Damages & Claims

If your order arrives damaged, you must sign for the courier delivery as “DAMAGED”.

To process a claim, we require photographic evidence clearly showing:

  1. Damage to the external packaging

  2. Damage to the internal packaging

  3. The parcel/shipping label on the item

  4. The actual damage to the item itself

Failure to log the delivery as damaged or provide the required photographic evidence will result in us being unable to process a replacement or refund.

Need Help? Contact Us

If you have a last-minute enquiry or a specific delivery request, please get in touch and we will do our absolute best to find a solution for you: