Shipping

This page forms part of our Terms & Conditions. Nothing on it affects your statutory rights as a consumer.

Delivery charges

  • Standard delivery: £9.99 (ex. VAT) to UK mainland addresses.
  • Free delivery: on orders over £150.00 (ex. VAT) to UK mainland addresses.
  • Heavy, bulky or pallet orders: some very heavy items and large orders need an additional delivery charge. If your order does, we will contact you with the amount before we dispatch it. We will not send it until you have agreed to the charge, and if you do not agree we will cancel the order and refund you in full.

The delivery charge for your order is shown at checkout before you pay.

Delivery times

  • In-stock items: orders placed before 2pm on a working day are normally dispatched the same day for next working day delivery. Please allow 1–3 working days, as a few items are sent to us by our suppliers before dispatch.
  • Bank holidays and the Christmas period: lead times are longer because our suppliers close. If you need goods by a certain date, please contact us before ordering and we will check for you.
  • Degrenne Paris products: these are ordered directly from France and can be affected by customs and shipping delays. Please allow 3–5 weeks from placing your order.
  • Special orders: for products not listed on our website, we will confirm the expected delivery time when we quote.

Delivery times are estimates. If we expect a delay, we will tell you as soon as possible. If a delay is significant, you can cancel the undelivered part of your order for a full refund.

Our courier

Standard deliveries are sent with DPD Local on their tracked next working day service. When your order is dispatched, DPD will text or email you a one-hour delivery slot and tracking link, using the details you gave at checkout. You can use the DPD link to rearrange delivery or choose a safe place.

If you ask DPD to leave your order in a safe place or with a neighbour, it is treated as delivered once it is left there.

Large orders may be sent on a pallet, which is often more cost-effective. We will discuss this with you first, including access at your delivery address.

Where we deliver

  • We deliver to addresses in England, Scotland and Wales, including the Scottish Highlands and islands, the Isles of Scilly and other UK islands, and to the Isle of Man.
  • We do not currently deliver to Northern Ireland, the Channel Islands or outside the UK.

Checking your delivery

Please check the outside of your packages when they arrive. If a package is visibly damaged, sign the courier’s record as "damaged". Then open and check the contents and email [email protected] within 48 hours of delivery, with photos showing:

  1. the outer packaging, including any damage;
  2. the inner packaging;
  3. the delivery label; and
  4. the damage to the item itself.

Please keep all packaging until we have dealt with your claim.

Trade customers: we will credit or replace goods damaged in transit, or missing from your order, if you report them within 48 hours with the photos above. Damage that could not reasonably be seen from the outside of the package will still be considered if you report it promptly once found.

Consumers: goods are our responsibility until they reach you. Reporting quickly with photos helps us resolve things with the courier, but a later report does not affect your rights.

Returns and refunds

How to return goods, and what we refund, is set out in our Returns Policy. In summary:

  • Trade customers can return unwanted, unused goods within 30 days, subject to a restocking charge. If your order had free delivery, we may also deduct our standard delivery charge from the refund.
  • Consumers can cancel within 14 days of receiving the goods. We refund the goods and the standard delivery charge you paid, and never charge consumers a restocking fee.

Need help?

If you have an urgent order or a special delivery request, get in touch and we will do our best to help.