Shipping And Handling – There is a standard delivery charge to UK Mainland addresses of £5.50 ex VAT Particularly heavy items we reserve the right to apply a surcharge, but only after a consultation with you.

Delivery – All UK orders are on average dispatched and delivered within 3-5 working days, earlier if at all possible. Please contact in advance for transit times before placing orders to avoid disappointment.

Refunds & Returns: If you wish to send back your item as you are not happy we are happy to refund you. Please note, if you have purchased an item with free shipping, we reserve the right to refund the cost of the goods minus the cost of shipping of our standard flat rate.

Damages & Claims: If you receive your order damaged, you must sign for the item as “DAMAGED“. We also require photographic evidence of the item(s) claimed for clearly showing damage to external packaging, internal packaging, parcel label on item and damage to the item. Failure to do so will result in us not being able to refund or replace items.

Contact us e-mail: sales@bgbenton.co.uk or phone 01825 767276 if you have a last minute enquiry or request and we will endeavour to assist you with a solution.

Deliveries – Deliveries are dispatched via DPD Local using their Track + Trace Next Working Day service, At the time of dispatch, an SMS or e-mail will be sent, by DPD (using the supplied mobile number / e-mail address) detailing timed delivery details and tracking information.

Large orders – Large orders or particularly heavy items, may also be subject to additional charges, but these will only be applied following full discussion. Large orders can be shipped via Pallet if necessary and could be more cost effective.

Shipping Destinations – BG Benton LTD delivers to the countries listed below (Shipping rates may vary).

All of the United Kingdom, Austria, Belgium,Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece,Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Scottish Highlands & Islands, Spain, Sweden, Switzerland.

USA Customers – Please email us and we will be happy to quote you shipping costs.

International Shipping – International customers please contact us with your enquiry via e-mail to sales@bgbenton.co.uk or phone 01825 767276