Help & FAQs

Standard delivery is free on orders over £150. Order before 6pm Monday–Friday and your order is dispatched for next working day delivery. Smaller orders carry a flat £11.99 (£9.99 ex VAT) charge.

Yes — we deliver to mainland UK as standard. Highlands, islands and offshore addresses may take an extra day or two; the exact options and any surcharge show at checkout.

Once your order is dispatched we email a tracking link. You can also see live status under Order Tracking in your account.

If your order hasn’t been dispatched we can usually amend or cancel it. Call 01825 767276 as soon as you can and we’ll do our best.

Up to five free samples per person, with free delivery and nothing to send back. For larger projects, call the team and we’ll arrange a wider selection.

Free samples are a commercial service for trade and business customers. Some suppliers won’t send samples to domestic addresses, so we can only offer them to commercial customers.

A small number of suppliers don’t offer samples, usually on specialist or made-to-order lines. We’ll always tell you if a piece can’t be sampled and suggest a close alternative.

Please allow up to seven days. We dispatch as soon as availability is confirmed with the supplier, and many arrive sooner.

You can switch between ex VAT and inc VAT prices using the toggle in the top bar. inc VAT is shown by default; the choice is remembered as you browse.

Yes — many lines have tiered pricing that drops automatically as you add more boxes. The price breaks are shown on each product page.

We do. If you find the same product cheaper elsewhere, get in touch with the details and we’ll aim to match it under our price match promise.

Unused items in their original packaging can be returned within 30 days for a refund or exchange. Start a return under Returns in your account, or email [email protected].

We’re sorry. Email [email protected] with your order number and a photo within 48 hours and we’ll arrange a replacement straight away, no need to return the breakage.

Yes. Our core ranges are open stock and held deep, so you can top up or replace individual pieces rather than re-buying a whole set.

Yes. Business customers can apply for an account with agreed terms and consolidated invoicing. Call 01825 767276 or email [email protected] to get started.

Absolutely — it’s our bread and butter. The team can quote a full table, hold stock for phased deliveries and advise on ranges that work hard through service.

Of course. Send your list to [email protected] and we’ll come back with a quote, including any volume pricing that applies.

The clay is fired hot enough to turn glassy, so it absorbs almost no water, resists chipping and survives commercial dishwashers far longer than standard earthenware.

Our toughened and crystal glassware is dishwasher safe. For lead-free crystal we recommend a cooler cycle and a rinse aid to keep it bright.

Yes — every range is chosen for hospitality first: built to stack, to last and to perform through a full service, night after night.